Privacy policy
Privacy Policy
At massimo copenhagen ApS, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit massimo.dk, make a purchase, contact us or otherwise interact with our services.
1. Data Controller
The data controller responsible for your personal data is:
massimo copenhagen ApS
Blokken 79
3460 Birkerød
Denmark
VAT Reg. No. DK 30714474
Email: info@massimo.dk
Phone: +45 61 69 81 69
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Information you provide when contacting us
- Information relating to returns, complaints and customer service
- Information about how you use our website, where applicable
We do not normally have access to your complete payment card details. Payment information is processed by our payment service providers.
3. How We Use Your Personal Data
We use personal data for the following purposes:
- Processing and delivering orders
We use your information to process your purchase, arrange payment, deliver your order and communicate with you about your order.
- Customer service
We use your information to respond to enquiries, handle returns, complaints and other customer service matters.
- Legal and accounting obligations
We may process and retain information where necessary to comply with legal, accounting, tax or other regulatory requirements.
- Website operation and security
We may process technical information necessary to operate, maintain and secure our website and prevent fraud or misuse.
- Marketing
If you have subscribed to our newsletter or otherwise provided the required consent, we may use your email address to send you marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting us.
4. Legal Basis for Processing
Depending on the purpose, we process personal data on the following legal bases:
- Performance of a contract – for processing and fulfilling your order.
- Legal obligation – where processing is necessary for us to comply with applicable laws.
- Legitimate interests – where necessary for purposes such as customer service, website security, fraud prevention and administration, provided that our interests are not overridden by your rights.
- Consent – where we rely on your consent, for example for certain marketing or cookies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
5. Sharing Personal Data
We may share relevant personal data with trusted service providers where necessary to operate our business and provide our services.
Depending on the services currently used by Massimo, this may include:
- Shopify, which provides our e-commerce platform
- Altapay, our payment service provider
- UPS and FedEx, our shipping and delivery providers
- Klaviyo, our email and newsletter provider
- Google Analytics, Meta and YouTube, for website analytics and marketing
- IT, hosting and technical service providers
- Accounting and other professional service providers
These providers may only process personal data as necessary to provide their services to us and, where applicable, under a data processing agreement.
We may also disclose personal data where required by law or where necessary to establish, exercise or defend legal claims.
6. International Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure that an appropriate legal transfer mechanism and suitable safeguards are in place in accordance with applicable data protection legislation.
Where such transfers take place, they are covered by the European Commission's Standard Contractual Clauses or an equivalent legally recognised safeguard. You can request a copy by contacting us at info@massimo.dk.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Order and accounting information may be retained for as long as necessary to comply with applicable accounting and tax requirements.
Customer service correspondence may be retained for as long as necessary to handle the enquiry and, where relevant, to protect our legal interests.
Marketing information is retained until you unsubscribe or withdraw your consent, unless another lawful basis applies.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the website, remember preferences, analyse website usage and, where applicable, provide relevant marketing.
Some cookies are necessary for the website to function and cannot be disabled through our cookie settings.
Where required by law, we will ask for your consent before placing non-essential cookies.
For more information about the cookies used on our website and how you can manage your preferences, please refer to our cookie settings.
9. Your Rights
Under applicable data protection law, you have a number of rights regarding your personal data.
Depending on the circumstances, these include:
- The right to access your personal data
- The right to have inaccurate data corrected
- The right to have your personal data deleted
- The right to restrict processing
- The right to object to certain processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
If you wish to exercise any of your rights, please contact us at info@massimo.dk.
You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that your personal data is being processed unlawfully.
10. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal data from children without appropriate consent where required by law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal requirements.
The latest version will always be available on massimo.dk.
13. Contact
If you have any questions about this Privacy Policy or how we process personal data, please contact:
massimo copenhagen ApS
Blokken 79
3460 Birkerød
Denmark
Email: info@massimo.dk
Phone: +45 61 69 81 69
Last updated: 07.09.2026